NOTICE

Terms and Conditions

All accommodation contracts and related contracts for all accommodation facilities operated by our company (hereinafter referred to as "our facilities") shall be supplemented by these terms and conditions.

We may refuse accommodation in the following cases:

(1) When the application for accommodation does not comply with these Terms and Conditions.
(2) When the Hotel is fully booked and there are no rooms available.
(3) When the Guest seeking accommodation is deemed liable to conduct himself or herself in a manner that will violate the laws, public order or good morals in relation to his or her accommodation.
(4) When the person seeking accommodation is deemed to fall under any of the following items (a) to (c):
(a) An organized crime group as defined in Article 2, Paragraph 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as an "organized crime group"), an organized crime group member as defined in Article 2, Paragraph 6 of the same Act (hereinafter referred to as an "organized crime group member"), an associate member of an organized crime group, or a person related to an organized crime group, or other anti-social forces.
(b) When a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member.
(c) A corporation in which any of its officers is a member of an organized crime group.
(5) When a person seeking accommodation behaves in a manner that causes significant inconvenience to other guests.
(6) When the person seeking accommodation can be clearly detected as carrying an infectious disease.
(7) When the Guest makes violent demands or is asked to assume an unreasonable burden in relation to his/her accommodation.
(8) When the Hotel is unable to provide accommodation due to natural disasters, malfunction of facilities, or other unavoidable reasons.
(9) When a person seeking accommodation is deemed to be intoxicated and causing significant inconvenience to the neighborhood, or when a guest behaves in a manner that causes significant inconvenience to other guests.
(10) When bringing in dangerous items (stoves or other firearms, petroleum products, guns or swords) or items harmful to the human body.
(11) When the circumstances provided for in the Gunma Prefecture Hotel and Inn Business Law Enforcement Ordinance apply.
(12) If the person has been subject to Article 11 in the past.

Anyone who wishes to apply for accommodation at this facility must provide the following information to this facility:
(a) Guests' addresses, names, telephone numbers, gender, nationalities, and occupations
(b) Date of stay, estimated time of arrival, company name, applicant's telephone number and name
(c) Any other matters deemed necessary by the accommodation facility.
If a guest requests to extend their stay beyond the date of their reservation, the request will be treated as a new reservation only if there is no other reservation at the facility, and the request is accepted by the Company and payment of the accommodation fee is received in advance.

An accommodation contract is established when our company accepts the application for an accommodation contract made by the guest himself/herself.

When an accommodation contract has been concluded, you will be required to pay an application fee, set by our company up to the basic accommodation fee for your stay (if it exceeds 3 days, then 3 days), by the date specified by our company.

The application fee will first be applied to the accommodation fee finally payable by the guest, and then to the penalty charge and compensation in the event that the guest terminates the contract or that the company has suffered damage due to the guest's intention or negligence, and the remaining balance, if any, will be refunded at the time of payment of the accommodation fee.

If the application fee is not paid by the date specified by our company, the accommodation agreement will become void. However, this only applies if our company has so informed the guest when specifying the due date for payment of the application fee.

The deadline for reservations is 12:00 p.m. on the day before the intended date of stay. However, this does not apply to reservations made via the Internet.

If an applicant for accommodation cancels all or part of their accommodation reservation (including meals, ingredients, services, and purchases of goods reserved in advance), the Company will charge a penalty as follows:
　
(1) If you cancel on the day of your stay, you will be charged 100% of the basic rental fee for the entire building and the accommodation fee for each additional person.
If you cancel two days prior to your stay, 100%
From 3 to 7 days before the date, the rate is 75%, from 8 to 10 days before the date, the rate is 50%, and from 11 to 20 days before the date, the rate is 20%.
　
(2) If the guest does not arrive by 8:00 p.m. on the day of accommodation without contacting us, or if there is no contact more than two hours after the scheduled arrival time (up to 8:00 p.m.), we may treat the reservation as having been cancelled by the guest.
　
(3) If the number of days of the reservation is shortened, the penalty fee will be charged at the rate of one day (the first day) regardless of the number of days shortened.
　
(4) In the event that the reservation is deemed to have been cancelled, and it can be proven that the guest's failure to arrive without prior notice was due to a non-arrival or delay of a train, airplane, or other public transport, or for other reasons not attributable to the guest, the cancellation fee set forth in (1) above will not be charged. However, this will only apply if the guest contacts us.
　
Penalty fee
Cancellation date of the accommodation contract (counting back from the day before the date of stay)
Cancellation without notice: 100%
On the day: 100%
7 days ago: 75%
10 days ago: 50%
14 days ago: 20%
Note: The percentage indicates the percentage of the penalty fee based on the accommodation fee. If the number of days of the reservation is shortened, the penalty fee will be charged based on one day (the first day) regardless of the number of days shortened.

Except as otherwise specified, our company may cancel the accommodation reservation and accommodation contract in the following cases.
When it is found that the case falls under any of Article 2 (3) to (12)
When the information specified in Article 3 (1) is not provided or is false
When payment of the application fee as stipulated in Article 4 has been requested and has not been paid by the due date.
When it is discovered at the time of the establishment of an accommodation contract under Article 4 that the person making the reservation is not the person staying at the accommodation facility.
When we cancel a reservation for accommodation, we will refund any reservation deposit already received for that reservation.

Guests must register the following details with the facility on the day of their stay.
(1) Matters referred to in Article 3(1)
(2) For foreigners, passport number, place of arrival in Japan, and date of arrival
(3) Departure date and time
(4) Any other matters deemed necessary by the facility.
For foreigners who do not have an address in Japan, we will ask you to present your passport and make a copy of it.

Guests may enter the facility (check-in time) from 3:00 PM, and may leave the facility (check-out time) by 11:00 AM.
This facility may, when possible, allow guests to use the facilities and premises outside of the hours specified in the preceding paragraph. In such cases, additional fees will be charged as follows:
　
(1) Early check-in fee
12:00 AM to 3:00 PM: 5,000 yen per hour
　
(2) Late check-out fee
11:00 AM to 12:00 PM: 5,000 yen per hour
If you stay past 12 noon, you will be charged the full night rate.
If you are staying for consecutive nights (2 or more days), you can use the room all day except on the days of arrival and departure.

Payment of the fee is required by depositing the application fee (equivalent to the accommodation fee) into the specified bank account or by credit card by the specified date. Accommodation fees will be charged even if the guest voluntarily does not stay at the hotel after starting to use the room.

Guests must follow the rules of use established by this facility while inside the facility.
　
(1) Filming and Interviews
If you wish to conduct interviews or filming on the premises of a hotel managed by LOOOF Co., Ltd., you must obtain prior consent from the hotel, regardless of whether the purpose is commercial or not.
We ask for your understanding and cooperation regarding the matters listed below.
Please note that if you take photographs without prior permission, you may be asked to stop and remove them.
　
*Please note that if you wish to take photographs using a drone, you will need permission from the museum.
　
① Filming permission criteria
The content of the footage must not violate public order or morals.
(Adult photography, gravure photography, and photography that may create a negative image of the hotel are strictly prohibited.)
Please be considerate to visitors when using the facilities so as not to cause any inconvenience.
Do not move, change, or damage any equipment installed within the facility without the permission of the facility.
(If actual damage is recognized, we will claim compensation.)
Even if the above is not the case, we may refuse to allow you to take part in the filming itself depending on the content of the filming, the timing of the filming, and the operating status.
If we determine that the media or content of the photographs will damage the hotel's image, we may refuse to allow the photographs to be taken.
　
②Facility usage fee
For filming for commercial purposes (commercial filming, catalogue filming, and all other filming for commercial purposes), a facility usage fee will be charged.
*For details, please contact us at the address below to confirm whether photography is permitted.
　
③ Filming permission application
Please submit a proposal or equivalent at least 14 days before the desired date of use.
　
Reception desk: LOOOF Co., Ltd. President's Office
Email: info@loof.inc
　
④Notes about wedding photos taken within the facility
Thank you very much for using our hotel. We would like to inform you about our wedding photo shoot.
Our hotel does not allow anyone other than guests who have held their wedding ceremony at the hotel to take photographs wearing wedding attire (Japanese or Western style attire, etc.) on any part of the hotel grounds.
We also do not allow guests to arrange their own professional photographer, hair and makeup artist, etc. to take photos on the hotel premises.
If you take photos without permission, we will ask you to stop filming. Thank you for your understanding.

Our company may refuse to continue your stay in the following cases even during the accepted accommodation period.
(1) When any of Article 2 (3) to (12) applies.
(2) When any item other than that of the guest staying at the hotel is brought into the guest room
(3) When the User fails to comply with the Terms of Use set forth in Article 10
(4) When the Guest smokes in bed in a bedroom or other area, tampers with firefighting equipment, or violates any other prohibited acts set forth in the rules and regulations of this facility.
(5) When any falsehood is discovered in the registration or application details for accommodation as set forth in Article 7

If we are unable to provide the contracted content, we will arrange accommodation of the same standard elsewhere in our company wherever possible.

We do not accept any deposit items at our facility.
We will not be held responsible for any loss or damage to any items, cash or valuables brought into the facility by guests.

Our company cannot accept or store valuables prior to the stay, except for the guest's baggage, etc. If a guest leaves their baggage or personal belongings (including the contents of the safe) behind at the facility after checking out, they will be stored at the facility for seven days, including the day they are found, after which the valuables will be turned in to the nearest police station and other items will be disposed of.

Our facility has free parking for guests. Please inquire and apply when making a reservation. Please note that we are not responsible for managing vehicles.

Guests are responsible for their own use of computers and other communication devices within the facility. Our company shall not be held liable for any damage suffered by guests as a result of service interruptions caused by system failures or other reasons while using computers or other communication devices.

If the facility suffers damage due to the guest's intentional or negligent acts, the guest may be required to compensate our company for the damage.

Any disputes arising from these terms and conditions shall be resolved in accordance with Japanese law at the Yamanashi District Court or Yamanashi Summary Court that has jurisdiction over the location of this facility.